Do you provide Board education?
Yes! Our FREE HOA Board Education Series is for board members of AMS-managed communities, whether […]
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FAQs
Can you provide examples of your experience with large capital projects, master loans, and serial monthly special assessments, including prepayments of serial monthly assessment?
Yes. AMS currently has several properties with full rehab projects to targeted rehab projects. The
How will you handle the management transition and transfer of records if we decide to use your services? How will we access historical records?
Upon signing of the Management Contract, AMS sends a timeline request for documents to the
Resale certificates come with different prices. What will your fee be?
The owner and/or person requesting the resale certificates pays for them. There is no cost
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Do you have a CPA on staff?
AMS does not have a CPA on staff; but, we require all staff accountants to
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When can the association expect to receive financial statements?
Financials are provided before the 20th of the month.
When can the association expect to receive financial statements? Read More »
Can we continue to use our current vendors?
Yes. All communities AMS manages may keep relationships with current vendors. We require vetting of
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What software system do you use for property management?
Caliber is our software system, which is an HOA Management-specific software. Administrative and accounting team
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What are the provisions of your bonding against fraud?
AMS carries Employee Dishonesty coverage in the amount of $1 million per occurrence. This covers
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Can Board members be listed on bank signature cards?
Board Members are signers on all Reserve accounts, CDs, money markets, etc. Corporate Officers for
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Can we retain our banking relationship with Columbia Bank, Pacific Continental, US Bank, etc.?
AMS uses Alliance Bank for day-to-day operations. The Board can keep relationships with other banks.
What are the HOA assessment payment options for Owners?
Owners may pay by check, automatic bill pay from their bank or sign up for
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How many hours of phone calls/emails per month are we allowed before extra work charges apply?
There are two contract options. The first one is an “all-in contract”. It does not
Is there an extra fee for site visits during the week?
Time for site visits would be applied to the number of contracted management hours.
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If we wanted the property manager to have regular onsite office hours, what extra charges, if any, would apply?
Association Business Managers work on-site on an as-need basis. If staffing or a project requires
How do you help us maintain or decrease costs?
AMS reviews all documents after transition. These include the CC&Rs, Bylaws, Reserve Study, Budget, and
How do you help us maintain or decrease costs? Read More »
Have you raised fees for your managed properties without prior notice?
No. Any increase in fees is outlined in the management contract. Increases outside of the
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What is the property manager’s involvement with the Association’s Reserve Study?
The Manager works with the Board and the Reserve Study Analyst to identify and ensure
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How do you assign a manager to our account? If our assigned manager is out of the office, will we receive the same level of service until his or her return?
AMS considers the needs of the community and a manager’s ability to transition a new
What is the turnover for property managers?
Turnover for managers at AMS is low by industry standards. The average tenure at AMS
What is the turnover for property managers? Read More »
How long have your team members managed community associations?
Our managers have tenures ranging from three to sixteen years. We are proud of the
How long have your team members managed community associations? Read More »
What is your manager to property ratio?
The average manager portfolio covers 8-14 properties. Each portfolio depends on the size, scope of
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What are your HOA owner communication options?
Owners can call anytime with questions and maintenance requests. In Oregon, call (503) 598-0552 and
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What are AMS’ credentials?
Education is a top priority at AMS, and we believe it is one of the
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How long has AMS managed community associations?
AMS has been managing community associations in Washington since 1988 and in Oregon since 1997.
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