Archives: FAQs

Can you provide examples of your experience with large capital projects, master loans, and serial monthly special assessments, including prepayments of serial monthly assessment?

Yes. AMS currently has several properties with full rehab projects to targeted rehab projects. The costs range from $500,000 to $6.5 million. We currently have 28 out of 144 Associations with serial monthly assessments. Our Accounting Team has this process perfected. They also provide detailed monthly financial updates.

How will you handle the management transition and transfer of records if we decide to use your services? How will we access historical records?

Upon signing of the Management Contract, AMS sends a timeline request for documents to the current management company. AMS staff will then begin working through the documents. They will also meet with the Board or a designee of the Board to get a better understanding of operations. This includes basic day-to-day processing information, review current …

How will you handle the management transition and transfer of records if we decide to use your services? How will we access historical records? Read More »

Do you have a CPA on staff?

AMS does not have a CPA on staff; but, we require all staff accountants to have a Bachelor’s Degree and specific experience requirements. AMS works with a variety of CPA firms in the coordination of tax returns, audits, etc.

Can we continue to use our current vendors?

Yes. All communities AMS manages may keep relationships with current vendors. We require vetting of vendors to ensure proper licenses, bonds, and insurance. We use a third-party processing company, NetVendor. They screen backgrounds, licensing and insurance requirements. This adds another layer of protection for the Board and to the Community.

What are the hoa assessment payment options for Owners?

Owners may pay by check, automatic bill pay from their bank or sign up for automatic payment through AMS. Owners may also pay online via the community website. There is also an option to set up credit card payments as well.

How many hours of phone calls/emails per month are we allowed before extra work charges apply?

There are two contract options. The first one is an “all-in contract”. It does not track time and only bills for items outlined as services or items “outside of contract”. The second is a standard contract with built-in hours included. Accounting services do not track time. If an Association uses more hours than stated in …

How many hours of phone calls/emails per month are we allowed before extra work charges apply? Read More »

How do you help us maintain/decrease costs?

AMS reviews all documents after transition. These include the CC&Rs, Bylaws, Reserve Study, Budget, and Insurance. AMS reviews these documents to ensure uniformity and that the Community functions optimally. AMS also evaluates all contracts and expenses to look for potential savings based on scale or relationships.

What is the property manager’s involvement with the Association’s Reserve Study?

The Manager works with the Board and the Reserve Study Analyst to identify and ensure all components are included. The Manager provides all the financial information and past maintenance costs to the Analyst as needed. It is also the Manager’s responsibility to initialize the service for Board review for any upcoming budget seasons.

How do you assign a manager to our account? If our assigned manager is out of the office, will we receive the same level of service until his or her return?

AMS considers the needs of the community and a manager’s ability to transition a new property into his or her portfolio. AMS attempts to choose a manager whose personality melds well with a Board and its Membership. If a manager is unavailable, a team member familiar with the HOA will respond to any needs or …

How do you assign a manager to our account? If our assigned manager is out of the office, will we receive the same level of service until his or her return? Read More »

What are AMS’ credentials?

AMS is one of only a handful of association management companies in the Portland/Vancouver area that has attained the AMO accreditation from the Institute of Real Estate Management (IREM). AMS joins 537 AMO firms worldwide that hold this distinguished accreditation. Association Business Managers attend Community Association Institute (CAI) classes and are required to obtain their …

What are AMS’ credentials? Read More »

How long has AMS managed community associations?

AMS has been managing community associations in Washington since 1988 and in Oregon since 1997. We are part of the TMG Family of Companies. Our Family of Companies manages community associations (AMS Association Management Services NW), commercial properties, and rental properties involving single-family homes and apartment communities, as well as property sales (TMG Property Management …

How long has AMS managed community associations? Read More »

Scroll to Top