HIGH-RISE ASSOCIATION MANAGEMENT

AMS IS THE LOCAL EXPERT IN MID- AND HIGH-RISE ASSOCIATION MANAGEMENT

High-Rise Association Management

AMS is the largest local association management company, and the only management company holding the AAMC and AMO accreditations in both Washington and Oregon. We're dedicated to providing the best return on your investment and to make sure your residents see that value every time they come home. We are committed to forming positive, solution-oriented partnerships with the communities and boards we serve through communication, education, accurate financial reporting, and full accountability.

In June 2022, AMS merged with BPM Management, creating a new High-Rise Division. BPM was known for their expertise in managing mid- to high-rise luxury condominium communities. A large number of BPM's staff have joined AMS' team as part of the merger, nearly doubling the employee count for AMS. The High-Rise team brings a wealth of knowledge and experience to the table. Together, we are stronger, more productive, and more efficient. We look forward to the opportunity to provide your community with our proven, top-notch services and support.

We believe association management is a relationship among the homeowners, the association board, and the management company, working in harmony to provide a quality living environment.

OVERVIEW OF SERVICES

High-Rise Association Management

FINANCIAL MANAGEMENT

Comprehensive financials - banking, budgeting, balance sheets, pro formas, etc., with a commitment to accountability and transparency. Accounting practices are performed in accordance with general accounting principals.

Assessment collection, including late fee notices and initiation of lien processes.

Coordination of special assessments and/or bank loans.

Monthly income statement, expense report, balance sheet, delinquency and collection reports.

Our team coordinates and implements reserve studies with a Reserve Study Specialist and provides specialized accounting for reserve accounts.

Accounts payable processing.

Collaboration with the board to establish and monitor annual budget.

Coordination and implementation of reserve studies.

Year-end financial reports, coordination of year-end audit, and/or tax return preparation with CPA.

RESIDENT SERVICES

Hiring, training, supervision, and career development of onsite staff.

Our Customer Service Pledge ensures all calls and emails and returned within one business day. Communication with owners and board members includes letters, notices, newsletters, and other mailings.

24/7 emergency answering service.

Residents can make one-time or automatic recurring payments securely on our online portal, as well as make maintenance requests.

The community's website provides access to documents, community announcements, and much more.

Keep your property secure with building access management.

Concierge services are available to assist your residents.

Managers process and manage architectural requests.

BUILDING MANAGEMENT

Routine building maintenance and repairs are handled by our in-house team, with 24/7 emergency services. 

Janitorial and housekeeping services are available.

Amenity maintenance and management (i.e., pool, spa, gym, clubhouse, outdoor spaces, dog areas, etc.)

Managers conduct regular property site inspections.

Capital improvement project recommendations, bids, and oversight. We have a Chief Building Engineer on staff and available to work with your community.

Management of utility services.

Vendor and contractor selection, screening, and monitoring.

Obtain bids, review contracts, and make recommendations.

OPERATIONS

Enforcement of rules and regulations and CC&R compliance.

Risk management and insurance coordination protects your property and its residents.

We ensure compliance with local laws and regulations and stay up-to-date with legislation affecting community associations. We also act as a liason with the association's attorney.

Our database tracks owner information, including compliance, communication, and maintenance.

Data is safeguarded with robust IT protocols. We utilitize the latest technology for online access to documents, requests, forms, payments, and much more.

Our in-house marketing team handles websites, design, ad campaign management, signage, and more.

BOARD OF DIRECTORS & COMMITTEES

Our managers provide board meeting preparation, notices, attendance, documentation, and minutes distribution.

Preparation of board meeting minutes and follow-up action lists.

Set-up and management of committees, if required. 

Our staff of knowledgeable professionals can draft amendments, resolutions, house rules and policy statements.

We are dedicated to helping our Board Members succeed. One of the ways we do that is with our free, exclusive Board Member Education Series.

Sustainable-Practices

SUSTAINABLE PRACTICES

High-Rise Association Management

We will work to ensure that the goals of improved health and a better quality of life are achieved through the effective use of products and practices that will help to reduce pollution, limit waste, promote efficiency, and maximize conservation while maintaining attractive properties. We have formed a “Green Team” so that we can be familiar with and actively involved in sustainable operations practices at our corporate office and individual properties, including:

  • Recycling programs
  • Transportation incentives
  • Responsible purchasing
  • Energy-efficient lighting
  • Low-flow water efficiency programs
  • Indoor air quality management
  • Sustainable operations training for site staff
  • Waste prevention practices
  • Recycle at Work Certification (pending submission of our application)
  • Company-approved sustainable cleaning product list and sustainable vendor list
  • We encourage homeowners to participate in waste prevention practices by helping to educate and provide resources that promote the use of the 3 Rs (Reduce, Reuse & Recycle).

TESTIMONIALS

High-Rise Association Management

Ron Plath

Oswego Summit

That was the best decision we could have made!

I’ve lived at Oswego Summit Condominiums for the past 15 years. Unfortunately, like most residents, I did not pay attention to the state of affairs at our complex. In 2014, I became a member of the HOA Board and didn’t take long to understand that we were in big trouble. Our finances were a mess, as well as the maintenance of our buildings. As the new board became more aware of our problems, we decided that we needed professional management. Starting with a list of 9 companies, we eventually settled on this company. That was the best decision we could have made. In the past 15 months we have reduced our delinquency rate, undergone a $6 million repair project and built up our reserve account. All of this was accomplished through the management staff. They are not only true professionals but a pleasure to work with. The needs of our residents always come first with them and we now live in a wonderful community that is thriving in Lake Oswego!

David McDowell

John Ross

Our building is much cleaner and more organized!

I am on the Board of the largest condominium in the Portland area. Speaking only for myself, I must say that our management has gone better than expected. They are willing to work contract terms in a direction wanted by the Board. They didn’t simply tell us “here is how it is done and here is the price”. They had people on-site well before taking over to assure they understood our operation and complex centralized utilities.

Since takeover our building is much cleaner, more organized, and requires near zero micromanagement by the Board and Owners. Their staff is very professional and serious about your building and their business. I’m a fan.

D. Andrews

Harrison West HOA

The staff has demonstrated a deep knowledge of and experience with many HOA areas!

Over the past several years, our management team has been a trusted partner in making sure that our HOA has run smoothly and that owner and resident concerns have been dealt with professionally and promptly. The staff has demonstrated a deep knowledge of and experience with many HOA areas, and has worked with us to find and engage specialized assistance whenever it has been needed. I have been impressed with how seriously they take their responsibilities and how well they listen and act on our concerns. I would happily recommend them to any HOA looking for a management company.

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High-Rise Association Management
Susan-Camarda-West-web

Susan Camarda-West

Vice President, High-Rise Division
PCAM | CMCA | AMS

Susan has decades of experience in property management, overseeing large portfolios of homeowner associations, apartments, and retail properties. In 2006, she was tasked with forming and building the HOA management division for BPM management, which merged with AMS in June 2022. She now leads the team for AMS' High-Rise Division. Susan has earned several designations - Certified Manager of Community Associations (CMCA®), Association Management Specialist (AMS®), and Professional Community Association Manager (PCAM®), the highest professional recognition available nationwide to managers who specialize in community association management. She is also the President-Elect of the Portland CAI Chapter.

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