HOMEOWNER ASSOCIATION MANAGEMENT

STANDARD SERVICE MANAGEMENT PLAN

STANDARD service management plan

Description and Features

At Association Management Services NW, we work as partners with your homeowner association's board of directors and homeowners to preserve and protect the community and take care of the details that go into maintaining the value of your investment.

The Standard Service Management Plan shares all the features of the Full Service Management Plan, with the exception of meeting attendance. Below is an overview of services we provide under this plan.

COMMUNITY SERVICES

Staff

We provide a responsive and educated staff available Monday through Friday from 8 am - 5 pm in Portland and 8:30 - 5:30 pm in Vancouver.

Emergencies

24/7 emergency answering service.

Member Services

Our Member Services Department is a strong team of dedicated and knowledgeable individuals who communicates with board members, owners, lenders, and real estate agents providing information on their homeowner association, assisting with title demands, and pre-sale to post-sale information.

Communication

We receive and document all communication from owners and board members.

Database

Our database tracks owner information, including compliance, communication, and maintenance.

Architectural Requests

Architectural requests are processed with documentation and in the time frame mandated.

Board Meetings

Our staff coordinates board meetings and annual meetings providing complete meeting packets for board members and/or owners.

Mailings

Our staff drafts letters, notices, newsletters and processes mailings.

Website

We maintain each community website by providing documents, eblasts, and announcements.

Recordkeeping

AMS provides secure record storage.

FINANCIAL MANAGEMENT

Accounting Practices

Accounting practices are performed in accordance with general accounting principals.

Assessment Collection

We provide assessment collection including late fee notices and initiation of lien processes for your homeowner association.

Reporting

Monthly income statement, expense report, balance sheet, delinquency and collection reports are available by the 20th of each month.

Reserve Accounts

Specialized accounting for reserve accounts.

Accounts Payable

Accounts payable processing.

Annual Budget

Collaboration with the board to establish and monitor annual budget.

Special Assessments

Special assessments and/or bank loan coordination.

Taxes

Coordination and preparation of state reports and tax filings.

Tax Preparation and Audits

Audit coordination with auditor/tax preparation/tax returns.

Accounting Support

Our accounting team provides general accounting support.

PROPERTY MANAGEMENT

Meeting Attendance

We provide Manager attendance at homeowner association board meetings as requested.

Document Preparation

Our staff of knowledgeable professionals can draft amendments, resolutions, house rules and policy statements.

Site Inspections

Our Managers conduct regular property site inspections.

Landscape Walks

AMS staff participates in landscape walks with board or committee members.

Compliance

We're committed to providing community management that's focused on the neighborhoods we serve. Our Neighborhood Enhancement program is a full compliance program with online access and violation photos to assist with adherence to CC&Rs.

Architectural Requests

Our Manager provides oversight for architectural requests.

Reserve Studies

Coordination of reserve studies and update plans.

Risk Management

Risk management and insurance coordination.

Statutory Compliance

Provide guidance and/or professional resources for litigation, Fair Housing and statutory compliance.

Board Education

We are dedicated to helping our Board Members succeed. One of the ways we do that is with our exclusive Board Member Education Series.

ONLINE SERVICES

Owner Access

Owners have the ability to view their account ledgers, pay assessments online by debit or credit card, make a maintenance request or report a violation or concern.

Access to Documents

Easy access to newsletters, governing documents, community information, financials, reserve studies, meeting agendas and minutes, insurance Information, and legal or litigation updates.

Community Notices

Ability to post community alerts or to eblast important community information like agendas, maintenance notices and flyers.

Calendar

A calendar where owners can find the date of the next board meeting or community event.

Board Member Access

A Board Room section enables board members to have quick access to pertinent information.

PROPERTY MAINTENANCE

Maintenance Plans

Assist in developing maintenance plans for short-term and long-term projects in your homeowner association.

Amenities and Common Areas

Amenity and common area protection and preservation.

Vendor Management

Manage vendors and negotiate for services such as landscaping, parking lot, maintenance, janitorial, pool maintenance and other contracted services. Vendor compliance administration, including insurance, licensing and bond information is provided through a third party service.

Coordinate Repairs

Assist in creating a scope of work for repairs and replacements. Present bids from licensed and insured contractors to the Board for approval.

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