After several years of horrible service from another management company, our HOA contracted with AMS for management services. Our manager and her team were assigned our account. What a delight. She immediately grabbed the bull by the horns and helped us put our affairs in order. While doing that she put systems in place that allow us to effortlessly take care of not only the day to day operations of our community, but to effectively respond to immediate needs. She is very responsive and patient with our Board in helping us keep our community on track. She handles complaints and impatient homeowners professionally and courteously and makes decisions base on the rules of our HOA. As president of our HOA, the AMS staff is always available to me for consultation. We truly appreciate our manager and her colleagues for helping us maintain our community!

I just want to acknowledge with gratitude the tremendous help and professional service that our Eagle’s Loft community has received, and is continuing to receive, from your team at AMS with respect to the recent water damage from broken pipes associated with our Fire Suppression System or other yet-to-be-discovered causes. We know that we are not the only Association under your care that has been faced with these unfortunate challenges.

Your quick and organized assistance to us, which is expediting the assessment and reparation of our needs, is so deeply appreciated and is making a great difference in the lives of those who are continuing to be effected by these challenges.

The HW Budget Committee had been meeting to prepare our 2023 budget, and Holly Elliott, our assistant property manager, was involved in the process. This is the first time she’s helped us prepare an annual budget.

There had been some talk earlier in a budget meeting about re-investing some of our excess cash to earn better interest and to include that potential interest in the 2023 budget. I had commented that at this time there were so many unknowns about re-investing we could not calculate what kind of interest we might get and that this was not something we should include in the budget. We have two very assertive members of our committee, and one of them assured me we could count on this income to help us.

I had to leave the meeting 10 minutes before it ended, so I was not there when the draft budget was approved that included a significant amount of interest income as a line item.  Later I learned from another committee member that just before the meeting ended, Holly made a very strong statement that the proposed budget in which interest income was being counted on to balance expenditures was diametrically opposed to what she was trained to accept (she had heard two attorneys previously say not to do that). As a result of Holly’s intervention, the interest income was ultimately excluded from the budget.

After I learned of this, I emailed Holly to thank her for what she said. I told her most of us are just amateurs at this and we need help, so I want our property manager or assistant property manager to set us straight when we’re drifting off course. Thank goodness Holly did that! I am currently chair of the Harrison West COA Reserve Study Committee and was a Board member from 2013-2019 (two years as President), so I know an owners’ association needs and benefits from the guidance of a good property management team.  I’m glad Holly’s part of our team.

I want to give a big shout-out to Hillary, who has gone above and beyond more than once for us. The most recent example is her heroic effort to get us “Fire Danger” signage before the 4th holiday.  I didn’t think it was possible. Hillary proved me wrong. And it make a huge difference. 

I owe them and you so much. Thank you.