AFTER-HOUR EMERGENCIES

24/7 AFTER-HOURS EMERGENCY NUMBERS

Homeowner / Condo Associations

(866) 820-2837

High-Rises

(866) 317-8630

WHAT TO DO

IN AN EMERGENCY

  • 1 Call 911 if there is an immediate threat to life or property BEFORE you contact us.
  • 2 If the emergency happens DURING BUSINESS HOURS, please contact your AMS service location, listed below.
  • 3 If the emergency happens AFTER BUSINESS HOURS, please call the applicable after-hours emergency number listed above.
WHAT IS CONSIDERED AN

AFTER-HOURS EMERGENCY?

An after-hours emergency is an immediate threat to life and/or property. Some examples are listed below (however, this is not an all-inclusive list):

  • Fire

  • Frozen or broken pipes

  • Flood

  • HVAC malfunction in extreme weather

  • Leaking roof

  • Electrical issues

  • CO2 detection

  • Extended power outage

  • Criminal activity resulting in property damage

  • Elevator stopped with people inside

  • Weather emergency (a tree falling on a building, etc.)

WHAT IS NOT CONSIDERED AN

EMERGENCY?

When an issue doesn't pose an immediate threat to heath, safety, or property, it's not an emergency and should be reported to us AMS as a maintenance request during normal business hours. Some examples of non-emergent situations include:

  • No hot water
  • No air conditioning if temperature is below 90 degrees
  • No heat if temperature is below 50 degrees
  • Noise complaints
  • Parking disputes
  • Minor leaks
  • Etc.

If you're unsure whether it's an emergency, please contact us first. Below is a list of our offices and the phone numbers, email addresses, and hours for each office.

PORTLAND

16520 SW Upper Boones Ferry Rd Ste 250
Portland OR 97224
(503) 598-0552 Phone
(503) 598-0554 Fax
(866) 820-2837 After-Hours Emergencies

HOURS

Monday - Friday   8 am - 5 pm

PORTLAND

High-Rise Division
1750 S Harbor Way Ste 240
Portland OR 97201
(503) 334-2198 Phone
(866) 317-8630 After-Hours Emergencies

HOURS

Monday - Friday   8 am - 5 pm
Cash payments are not accepted at this location.

VANCOUVER

7710 NE Vancouver Mall Drive Ste C
Vancouver WA 98662
(360) 891-8060 Phone
(360) 891-8829 Fax
(866) 820-2837 After-Hours Emergencies

HOURS

Office hours: Monday - Friday  10 am - 3 pm
Phone hours: Monday - Friday 8 am - 5 pm
Cash payments are not accepted at this location.

SALEM

698 12th St SE Ste 240
Salem OR 97301
(503) 376-6785 Phone
(866) 820-2837 After-Hours Emergencies

HOURS

Monday - Friday   8 am - 5 pm
By appointment only

TRI-CITIES

30 S Louisiana St Ste 2
Kennewick WA 99336
(509) 396-0088 Phone
(509) 546-0680 Fax
(866) 820-2837 After-Hours Emergencies

HOURS

Monday - Friday  8 am - 5 pm
Cash payments are not accepted at this location.

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